This Self Assessment tool will help you determine if you may qualify for a refund, deferral, withdrawal, special accommodations or a test center change.
IMPORTANT TERMS:
Refund – a full refund of your enrollment and registration fees, available within three (3) calendar days of payment if you change your mind.
Qualified Deferral – deferrals of your enrollment and registration status to the next available exam (considered on a case-by-case basis for specific circumstances).
Withdrawal – cancelling of CFA Program registration is available for all three levels. All fees are forfeited.
Special Accommodations – CFA Institute offers disability and religious testing accommodations. A disability accommodation allows candidates to take the exam in a manner and location accessible to individuals with documented disabilities. A religious accommodation allows candidates to take the exam on a religious alternate date if a religious obligation or belief prevents candidates from sitting on the regularly scheduled date.
Test Center Change – change your test area from what was selected during registration. Changes of test centers within the same metropolitan area are not considered.
If it has been less than three days since you completed your registration, you may qualify for a refund per the Refund Policy. To request a refund, please visit your online account within three days of registration. Once in “My Account,” select your program tile to locate the refund request option.
If you do not request a refund per the Refund Policy, your option to receive a refund will expire 3 days after your registration. Click on one of the below for additional options:
I would like to change my test center
I would like to request special accommodations
I would like to withdraw from my exam and forfeit my exam fees
Please review the Withdrawal Policy. Do you want to request a withdrawal?
Yes, I would like to request a withdrawal. Go to your online account, select your program tile, and locate the withdrawal request option to submit your request.
Yes, and I would like to request special accommodations. Submit your completed form and supporting documentation in English by the deadline noted on the Exam Disability Accommodations Policy page or the Religious Alternate Date Testing Accommodations Policy page.
Yes, but I do not want to request special accommodations
Test Center Change Requests are approved based on availability. Requests for an alternate test center within the same metropolitan area will not be accepted. Is it BEFORE the deadline listed on the Exam Calendar for test center change requests?
Yes, it is before the deadline. Please follow the instructions for Test Center Change Requests to change your test center.
No, the deadline has passed. You are unable to request a different test center via our website. Please visit this page for additional details.
Please submit a written request for a deferral to info@cfainstitute.org and include your full name and CFA Institute ID number. Only submit one request per exam cycle. We evaluate deferral requests on a case-by-case basis and there’s no guarantee that a request will be granted.